Billing & refunds

How do refunds work?

Refunds, booking fees and payment problems.

Events ticketed through Are You About. If the event is cancelled, we refund the face value automatically. For anything else, the organiser's refund policy applies — you'll see it at checkout. Change-of-mind refunds are at the organiser's discretion, and booking fees are non-refundable unless the event is cancelled.

Because tickets are for a leisure event on a set date, the 14-day cooling-off period doesn't apply.

Events we only link out to. Some listings send you to a partner such as the venue's own site or GetYourGuide. Those refunds are handled by that seller.

Stuck either way? Email team@areyouabout.com and we'll help chase it.

Updated 29 July 2026
Still stuck?
Email team@areyouabout.com and we'll come back to you.